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The Personal Health Information Protection Act, or PHIPA is a provincial law that sets out the rules for health care providers to collect, use and share your personal health information. This law also gives you the right to ask to see and ask for changes to your personal health information if the information is inaccurate or incomplete.

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"Personal health information" or PHI, is any information that can identify you and link you to health care services you receive. This can include your name, address, telephone number, health card number, health professional's name, reason for seeing a health professional, lab or examination results.

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OTN uses your personal health information to arrange for your telemedicine appointment and to share those details with you. This means that OTN has to give your personal health information to hospitals and/or doctors involved in that appointment.
Your personal health information is also used to pay doctors for the services they provide through OTN.
Sometimes, the Ministry of Health and Long-Term Care may ask OTN for data to help plan and manage the health care system. When OTN provides this kind of information to the Ministry, it does so in a way that prevents individuals from being identified.
OTN Members may also ask to use information generated by OTN for conducting evaluation or research projects.  If your personal health information were involved in this project, you would be notified and asked for your consent. You do not have to participate and may refuse to do so if asked.

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OTN uses a variety of physical, administrative and technical methods to protect your personal health information, from locked drawers to a private network over which data and images flow between sites.
OTN continually monitors, reviews and updates its practices to ensure the privacy and security of confidential information on the network.

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You have the right to see your personal health information, with some exceptions. If you would like to access your personal information, please click here and mail the completed form to the OTN Privacy Officer at the address provided on the form.
OTN will confirm your identity and provide you with your record or a notice indicating why the record cannot be made available to you within 30 days of receiving your request.
Please note: There is a $25 administrative fee to offset the cost of conducting the search for your personal health information and providing it to you.

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If you think that your personal health information includes inaccurate or incomplete information, please click here and mail the completed form to the OTN Privacy Officer at the address provided on the form. The Privacy Officer will investigate the complaint upon receipt and OTN will respond to you within 30 days of receiving your request.

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If you feel that OTN has not handled your personal health information properly and wish to complain, please click here to complete the form and send it to the OTN Privacy Officer who will investigate the complaint upon receipt.
You may also file a complaint with the Information and Privacy Commissioner of Ontario .
For more information about OTN’s privacy policy, please click here.