Important COVID-19 Information and Updates
Last Updated December 2020
COVID-19 Information and Updates: Content
Virtual care is a key part of Ontario’s efforts to slow the spread of COVID-19. Throughout the pandemic, it has become a mainstream delivery channel for health care services.
Virtual visits (by video, telephone or secure messaging) and remote patient monitoring allow health care providers and patients to connect safely at a distance, minimizing the risk of community infection.
Virtual care is being used when possible and clinically appropriate during the pandemic—and Ontario’s Ministry of Health has introduced temporary billing codes and procedures to support that effort.
More information on the temporary billing codes, including useful resources and frequently asked questions, can be found here.
Virtual models of care during the COVID-19 Pandemic
Many new models of care leveraging virtual solutions are emerging to help keep care delivery safer and more patient-centred. Learn how virtual care is being deployed across Ontario’s health care system.

Remote Care Management During the COVID-19 Pandemic
Virtual Care Overview

Elective Surgery: Optimizing Pre and Post-surgical care
Virtual Care Overview

Emergency Services: Providing Local Virtual Access
Virtual Care Overview

Virtual Care for Mental Health & Addictions
Virtual Care Overview

Elective Surgery: Optimizing Pre and Post-surgical care
Clinical Backgrounder

Emergency Services: Providing Access to Urgent Care Virtually
Clinical Backgrounder

Remote Monitoring of COVID-19
Clinical Overview

Supports for Long Term Care (LTC) Homes
Virtual Care Overview

Resources to support virtual care in LTC homes
Clinical Resource

COVID-19 BASE™ Managed Specialty Group
eConsult Resource
Using virtual care to support COVID-19 patients
Access clinical supports to help assess and treat patients who may have contracted COVID-19.
Technical Guides and Resources for Ontario Health (OTN)-supported tools
New to virtual care or need a refresher? These technical guides and resources have been created to help clinicians use Ontario Health (OTN) -supported tools to deliver virtual care safely and effectively. To sign up for OTNhub services, start here.

Connecting through Video - Physicians and Delegates
Quick Start Guide

Direct-to-Patient Quick Reference Guide
Pocket Card

Scheduling and Joining a Video Visit
Reference Document

Patient Eligibility Checklist
Reference Document

How to schedule a Webcast
Quick Start Guide

OTN Video Visit Guides
Video Guides